About the role:
Are you a dynamic and client-focused professional seeking a rewarding role in the heart of Ferndown? Our esteemed client, a leading accountancy firm, is in search of a dedicated Client Manager to join their team. As a Client Manager, you will play a pivotal role in building and maintaining strong client relationships, ensuring exceptional service delivery, and contributing to the overall success of the accountancy practice. If you have a proven track record in client management within the accountancy sector, we encourage you to apply for this exciting opportunity.
Responsibilities:
- Client Relationship Management:
- Build and nurture strong, long-lasting relationships with clients.
- Serve as the main point of contact for client inquiries and concerns.
- Account Management:
- Oversee the delivery of accounting services to assigned clients.
- Ensure client needs and expectations are met or exceeded.
- Client Communication:
- Regularly communicate with clients to understand their evolving needs.
- Provide updates on service delivery, industry trends, and relevant accountancy information.
- Business Development:
- Identify opportunities for upselling additional services to existing clients.
- Collaborate with the sales and marketing team to generate new business leads.
- Financial Analysis:
- Conduct financial analysis and reviews for clients.
- Provide strategic insights to clients based on financial data.
- Problem Resolution:
- Address and resolve client issues promptly and effectively.
- Collaborate with internal teams to ensure client satisfaction.
Qualifications:
- Proven experience in client management within the accountancy sector.
- Strong understanding of accounting principles and financial analysis.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a collaborative team.
- Proven track record of meeting and exceeding client expectations.
Requirements:
- Bachelor’s degree in Accounting, Finance, Business, or a related field.
- Professional certification (e.g., ACCA, CIMA, or equivalent) is a plus.
- Proficiency in accounting software and Microsoft Office Suite.
- Previous experience in a client-facing role.
